days :
: hours :
minutes
until early bird discount ends
AI for Customer Support Summit
Austin
A new era of support is upon us - are you winning the AI race or still watching from the sidelines?
Get your ticket
for the summit
We're bringing together the brightest minds in AI-powered customer support for two days of unrivaled networking, learning, and hands-on collaboration where you will:
- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.
- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.
- Walk away with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalized support.
What our
attendees say...
A snapshot of
our previous speakers...
What you’ll get
out of the summit
Strengthen your AI strategy to stay up-to-date with frameworks that deliver unparalleled customer support to drive loyalty and retention.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
Take a deep dive into the strategy behind each touch-point in your customers’ journeys and acquire actionable frameworks to unlock your customer function’s full potential.
Get your tickets
early bird sale on now
Want to learn more about the summit before you buy? Speak with Kyle, our delegate sales manager, to find the perfect fit for you and your team. He's always free for a chat.
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Agenda
at a glance
Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensuring your agents step in at just the right moment to resolve concerns with intelligence and empathy.
Smart escalation in a hybrid support model
Product Marketing Manager
Integrate AI at each stage of your customer journey, from intelligent routing to generative responses, to deliver meaningful personalization at every touchpoint.
Personalize every customer touchpoint
Product Marketing Manager
Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.
Redesign support workflows for human + AI collaboration
Product Marketing Manager
Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.
Proactive support with predictive AI
Product Marketing Manager
Understand how to design AI-powered support systems that prioritize transparency, minimize bias, and respect customer privacy. Align your AI use with ethical standards that build long-term trust.
Build trust with ethical AI frameworks
Product Marketing Manager
Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.
Turn AI-informed feedback into action
Product Marketing Manager
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
Customer professionals who've attended a conference to further their L&D earn 22% more than those haven't.*
Elevate your team's
AI support strategy
Upskill your entire support team across two days designed for targeted AI insights and implementation. Save time, money, and countless internal meetings and ask Kyle, our delegate sales manager, about special group rates.
Take a look at our past summits
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Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ support pros
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.