Why
attend?
AI for Customer Support Summit brings together customer support, technical support and CX managers and directors who are making AI work in the real world. Join them for accelerated peer-to-peer learning so you can push your AI tooling further.
Everyone's guessing on AI
This report isn't
Most support teams have deployed AI. This report compiles replies from a global pool of support teams to examine why the gap between what AI is doing and what it could be doing is wider than most leaders realize and what the teams closing that gap are doing differently.
AI for Customer Support Summit targets the exact needs highlighted by support leaders in this report. Every session is designed to highlight teams that have been paving the way and prepare you for your next AI breakthrough.
Take a peek
into past events...
Readiness check: Preparing teams and data for AI chatbot success
Megan O'Donoghue, Vice President, Global Support, Bazaarvoice
Building the future of support: Operating models, metrics, and momentum for AI transformation
Anuj Pandey, Sr Director, Technology Strategy and Operations (Customer Experience), Microsoft
Proactive by design: How support & content build self-service at scale
Keiran Rice, Global Head of Support, ITRS
What you’ll get
out of the summit
→ Prove AI is paying off. See the metrics other support leaders use to show impact to their CRO and CFO
→ Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.
→ Fix one workflow before you leave: escalation, routing or QA, with frameworks from teams that have done it.
Co-located events in
Austin
Support doesn’t live in a silo and neither do we.
Connect with the CS, Product, RevOps & Sales leaders who rely on your frontline intelligence, and discover how AI turns your support data into the company’s biggest growth engine.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay raise
Customer professionals who've attended a conference to further their L&D earn 22% more than those haven't.*
What our
attendees say...
Agenda
at a glance
Agenda
at a glance
Use AI to read intent, sentiment, and urgency, so agents step in at exactly the right moment.
Smart escalation in a hybrid support model
Product Marketing Manager
From intelligent routing to generative responses, use AI to make every stage of the customer journey feel personal.
Personalize every customer touchpoint
Product Marketing Manager
Rethink roles with AI co-pilots, freeing agents to focus on complex, relationship-driven conversations.
Redesign support roles for AI collaboration
Product Marketing Manager
Anticipate customer needs before they arise to cut ticket volume, resolve issues faster, and smooth the experience.
Proactive support with predictive AI
Product Marketing Manager
Design AI-powered support that’s transparent, minimizes bias, and respects privacy, building trust that lasts.
Build trust with ethical AI frameworks
Product Marketing Manager
Use AI to analyze customer feedback at scale, then close the loop with faster fixes and smarter service.
Turn AI-informed feedback into action
Product Marketing Manager
Our Stats
15+
Speakers
100+
Attendees
75%
Senior management
75+
Companies
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.