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February 23, 2027
Austin

Meet our

past speakers

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A snapshot of

our previous speakers...

Mark
McKercher
Vice President, Global Support
Sovos
Megan
O'Donoghue
VP, Global Support
Bazaarvoice
Mike
Davis
Sr. Director, Global Technical Support
Planet
Patrick
McConnell
Sr Director, Product Ops & Support
Shipt
Rachel
Moore
Director, Customer Support
Quo
Boaz
Maor
Chief Customer Officer
Redirect Health
Zach
Michel
VP, Customer Onboarding & Support
Atlan
Assaf
Barnir
Head of Global Technical Support
Sentry
Nandish
Dave
Director, Technical Support
BitGo
Monika
Dadwal
VP, Customer Support
Collibra
Jimmy
Maher
Head of Customer Support and Education
Kong
Joe
Wang
Director of Customer & Community Experience
Ancestry

Get your ticket

for the summit

We're bringing together the brightest minds in AI-powered customer support for two days of unrivaled networking, learning, and hands-on collaboration where you will:

- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.

- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.

- Walk away with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalized support.

Austin
February 23, 2027

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