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February 23, 2027
Austin

Meet our

speakers

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A snapshot of

our previous speakers...

Alex
Turkovic
Senior Director, Customer Experience
Belfry
Margarita
Wilshire
Director, Customer Support
Vanta
Justin
McDonnell
Vice President of Customer Experience
Luminator Technology Group
Philippe
Mesritz
Chief Customer Officer
The Access Group
Clyde
Melendez
Senior Director, Customer Experience
WP Engine
Lekshmi
Thampi
Senior Director, Customer Experience & Software Delivery
Quorum Software
Hayden
Warzek
Director, Customer Success & Support
TractIQ
Jamie
Baker
Director, Global Technical Support
Spectro Cloud
Riz
Sherif
Director, Customer Experience
Credit Repair Cloud
Sofia
Covarrubias
Director of Customer Experience
Xurrent
Kourtney
Shoemaker
Lead Customer Success Manager
Billtrust
Srinivas
Potla
Senior Director of Customer Success
Innovaccer
Carol
Keyes
Director of Customer Success Operations
BMC Software
Genevieve
Jooste
Director, Strategic Customer Success
Synthesia
Neal
McCoy
VP of Customer Success & Professional Services
BigCommerce
Kim
Ramsey
Fractional VP, Customer Experience & Customer Operations

Early bird tickets

are live and limited

Make AI your priority at the summit. In one day, you will:

- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.

- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.

- Leave with frameworks for restructuring your team, upskilling agents and rolling out predictive, personalized support.

Austin
February 23, 2027

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