Carol Keyes is Director of Customer Success Operations at BMC Software, where she leads the operational strategy and programs that support customer success teams. She brings more than ten years of experience in business operations, project management, and program management, with a track record of leading cross-departmental initiatives ranging from small projects to large, high-profile programs. Carol applies PMI methodologies and industry best practices across Traditional, Agile, Waterfall, and Adaptive approaches, selecting the method that best fits each initiative. She is known for providing clear direction in ambiguous environments and for keeping teams aligned and moving forward. A strong communicator and collaborator, Carol builds productive relationships across the organization and leads with a flexible, approachable style. She is committed to helping customer success organizations operate efficiently and deliver measurable value to customers.