Sign In
Register

Partner with us

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Kristal
Offutt
Sr. Director of Customer Experience
Wheel
Kristal Offutt is a customer experience leader with deep expertise in scaling global support operations. She has led CX teams across SaaS and different industries, driving efficiency, retention, and customer loyalty. Focusing on transforming the support journey with AI-enabled tools while keeping a people-first approach at the core, she enables and empowers teams to provide a truly exceptional experience.
Button
23 February 2027 12:00 - 12:45
Interactive roundtable discussions & vibe coding continued
During this interactive session, you choose which conversation to join and network with fellow attendees working through the same pain points or continue tinkering away at your vibe coded tool with Alex. Topics of conversation include: - Build, buy or wait? Making the right AI investment decisions - The AI safety net: What happens when AI gets it wrong? - From pilot to production: Why AI projects get stuck - The disappearing entry-level role: How do we develop the next generation of Support talent?