Rachel is a Customer Support Operations Leader with more than a decade of experience scaling technical support teams across SaaS, IoT, health tech, proptech, and automotive industries. She specializes in building resilient, data-driven, customer obsessed organizations that balance operational rigor with empathy. Her leadership style is democratic and grounded in advocacy for both customers and the people delivering their support. She fosters cultures where teams demonstrate ownership, recognition, and accountability, which enables them to scale effectively through complexity.