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Riz
Sherif
Director, Customer Experience
Credit Repair Cloud
Riz is Director of Customer Experience at Credit Repair Cloud, a bootstrapped SaaS company. He leads integrated support and customer success across two brands, Credit Repair Cloud (B2B) and Credit Hero Score (B2C), and treats support as a revenue function that ties ticket data to trial conversion, retention, and expansion. With 23 years in the support industry, he focuses on what it takes to move AI from pilot to daily operations.
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23 February 2027 12:00 - 12:45
Interactive roundtable discussions & vibe coding continued
During this interactive session, you choose which conversation to join and network with fellow attendees working through the same pain points or continue tinkering away at your vibe coded tool with Alex. Topics of conversation include: - Build, buy or wait? Making the right AI investment decisions - The AI safety net: What happens when AI gets it wrong? - From pilot to production: Why AI projects get stuck - The disappearing entry-level role: How do we develop the next generation of Support talent?