Name: Sofia Covarrubias | AI for Customer Support Summit | Austin
Start: 2027-02-23T05:00:00.000Z
End: 2027-02-23T05:00:00.000Z
Location: TBA

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Sofia

Covarrubias

Director of Customer Experience

Xurrent

A unique professional with a background in customer success, product management, marketing, and sales in SaaS and consumer technologies. Talented in program development, change management, strategic planning, customer journey, marketing and communication plans, go-to-market, and public speaking.

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23 February 2027 12:00 - 12:45

Interactive roundtable discussions & vibe coding continued

During this interactive session, you choose which conversation to join and network with fellow attendees working through the same pain points or continue tinkering away at your vibe coded tool with Alex. Topics of conversation include: - Build, buy or wait? Making the right AI investment decisions - The AI safety net: What happens when AI gets it wrong? - From pilot to production: Why AI projects get stuck - The disappearing entry-level role: How do we develop the next generation of Support talent?