Zach Michel is VP of Customer Onboarding & Support at Atlan. He was a founding member of the Customer Success and Support teams at Looker, which he helped scale from the ground up through the company's $2.6B acquisition by Google Cloud, where he then ran Customer Success technical strategy. He later led support and solution architecture at Firebolt and co-founded Middleware (YC W23). A systems-minded operator and people first leader, Zach is known for building scalable CX organizations and for a direct, pragmatic style that keeps teams relentlessly focused on getting customers to value fast.