Summit recap
Customer Success Festival
San Francisco 2023
Early bird sale ongoing
Save $200
Until July 5, 2024
Take a peek
into past events...
Earn customer support a spot at the leadership table
Sarah Sherwood, Vice President, Customer Success & Support, Typeform
Build your case for retaining top talent
Matt Farineau, Director, Global Support, Acquia & Susanne Barriteau, Sr Director, Support, Mitratech
Identify the strategic value of developing a global team
Ruy Tiapula de Alencar, Head of Customer Success, Broadridge
Our Stats
150+
Speakers
750+
Attendees
75%
Senior management
400+
Companies
What our
attendees say...
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Discover other events from The Alliance and see opportunities to elevate your career.
“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.
Delivering high-quality support at scale
Product Marketing Manager
Harness the power of AI, bots, and automation to streamline your support processes with increased speed of responsive to improve customer experience.
Leveraging AI & automation
Product Marketing Manager
Discover best practices for upskilling human support agents and transforming workflows to allow for seemles AI-agent integration.
Agent retention, training & development
Product Marketing Manager
Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.
Customer-centricity
Product Marketing Manager
Empower your agents to handle high-stress interactions while maintaining composure and effectiveness to uplift customer retention.
Escalation techniques
Product Marketing Manager
Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.
Harness customer feedback
Product Marketing Manager
Watch our past
summits while you wait
With a CSC Pro+ membership you get access to every session, from every summit, forever, plus a whole lot more.
A snapshot of
our speakers...
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Gallery of
last year's summit
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