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Event starts in:
106

days :

13

: hours :

19

minutes

22

until early bird prices end

September 16 & 17, 2025
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

Agenda
at a glance

An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full 2025 agenda to be released soon.

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September 16 & 17, 2025
Hyatt Regency San Francisco Airport
San Francisco

Customer Support Summit

Agenda
at a glance

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Testimonials
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Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.

Delivering high-quality support at scale

Product Marketing Manager

Harness the power of AI, bots, and automation to streamline your support processes without compromising quality and personalization.

Leveraging AI & automation

Product Marketing Manager

Discover best practices for onboarding, continuous training, and maintaining high morale to reduce turnover among customer support staff.

Agent retention, training & development

Product Marketing Manager

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Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.

Customer-centricity

Product Marketing Manager

Empower your agents to handle high-stress interactions while maintaining composure and effectiveness to uplift customer retention.

Escalation techniques

Product Marketing Manager

Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.

Harness customer feedback

Product Marketing Manager

Full agenda
coming soon...

In the meantime, download our brochure to find out more.

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for the summit

We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:

- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first- and second-line support agents.

- Capture customer insights via support interactions to build an effective feedback loop to improve your product or service.

San Francisco
September 16 & 17, 2025

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