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Amy
Hutmacher
Vice President of Customer Success
Ironclad
Amy is the Vice President of Customer Success & Enablement at Ironclad, where she leads teams dedicated to helping customers maximize the value of digital contracting. She brings over a decade of leadership experience in customer success, having previously held senior roles at Workday and Medallia. Known for building high-performing teams and driving customer-centric strategies, Amy consistently delivers results that enhance retention, growth, and long-term partnerships.
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17 September 2025 14:00 - 14:45
Panel - Level up: Elevating core competencies in your CS team
Great customer success teams don’t just manage accounts - they drive outcomes. This session dives into the essential skills today’s CSMs need to succeed, from strategic thinking and value articulation to data fluency and executive communication. Learn how to assess, develop, and scale these core competencies across your team to boost performance, deepen customer relationships, and elevate CS as a strategic function.