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Ava
O'Neill
Founding Product Manager
Pylon
Ava is a product leader with deep experience building AI, video, and security products from concept to scale. She is currently a Founding Product Manager at Pylon, where she helps shape the company’s product strategy and customer experience. Previously, Ava held product leadership roles at Spot AI, serving as Director of Product and Product Team Lead, driving innovation across video intelligence and remote security solutions. Before Spot AI, she spent more than four years at Samsara, advancing from Customer Support Engineer to Product Manager II and leading initiatives across safety, hardware, video delivery, and AI-powered detection systems. Ava brings a unique blend of technical expertise, operational rigor, and customer-centric product development to high-growth technology companies.
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23 September 2026 10:15 - 10:45
How customer support teams stay proactive when customer context lives everywhere
Customers do not experience Support and Success as separate teams. They expect every person they work with to understand their history, priorities, and open issues, whether they reach out in Slack, email, Microsoft Teams, or through a support ticket. In this session, learn how customer success teams can use connected support and account context, alongside AI, to stay ahead of customer needs without spending their day chasing updates across tools.