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Cole
Brummund
GTM
Rippit
Cole started his career in sales, working door-to-door for Kirby while putting himself through college. This experience taught him the importance of persistence, resilience, and effective communication in sales. He learned how to overcome rejection and build rapport with customers, which laid the foundation for his success. Throughout his career, he's learned the importance of putting customers first, delivering value, and constantly improving my skills and knowledge. He's always looking for new challenges and opportunities to grow, and is excited to share his experience with and passion for Rippit.
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22 September 2026 12:15 - 13:00
Turning Customer Support Conversations into Faster, Smarter Decisions
Your customer conversations are already telling you what needs attention. The challenge isn't collecting more tickets or surveys—it's uncovering the patterns hidden across thousands of customer conversations. Join Rippit for a live demonstration of the Claude Connected App to see how customer-facing teams can transform conversations into actionable intelligence. Watch us identify emerging issues before they escalate, uncover the root causes driving support volume and customer frustration, and answer complex business questions directly from conversation data. See how leading Support and Success teams move beyond manual analysis to understand what's happening across 100% of customer conversations—and confidently prioritize the actions that improve customer experience, reduce churn risk, and deliver measurable business impact.