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Cory
Edmonds
VP, Customer Experience - Resource Planning
PowerSchool
Cory Edmonds is the Vice President of Customer Experience for Resource Planning at PowerSchool, where he leads customer success strategy, retention, and adoption across the company’s ERP and budgeting solutions for school districts nationwide. With more than 15 years of experience spanning SaaS, public sector, and K–12 finance, he is known for guiding customer-facing teams through complex challenges and ensuring solutions align with district priorities and deliver measurable outcomes. Prior to joining PowerSchool through its acquisition of Allovue, he served as VP of Customer Success & Professional Services at Allovue, where he oversaw Success, Services, and Support functions. Earlier in his career, he partnered directly with districts to implement financial platforms and drive operational efficiency. His expertise in customer experience, escalation management, and cross-functional leadership reflects a passion for building trust with school districts and turning customer challenges into long-term partnerships.
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17 September 2025 09:45 - 10:15
The Executive Briefing: From Escalation to Strategic Insight
Leadership can't solve problems they don't see. Your role is to make those hidden issues impossible to ignore. In this session, Cory Edmonds, VP, Customer Experience at PowerSchool, will teach you how to be a strategic storyteller, using data from customer escalations to weave compelling narratives about systemic issues your C-Suite needs to understand. You'll master the art of pairing a problem with a clear, actionable recommendation, providing a roadmap for product and process improvements. By learning to show the financial or reputational cost of unaddressed issues, you'll shift your team from a cost center to a strategic partner that proactively improves the bottom line.