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Gozde
Gorce
Senior GTM Lead
Apollo.io
Gozde Gorce is a Senior GTM Lead at Apollo.io with over a decade of experience in the Customer Success industry. Throughout their career, Gozde has excelled in building and scaling Customer Success teams in early and mid-stage startups. Throughout her time at Apollo, Gozde built the company’s high-touch Customer Success team from the ground up before moving into a leadership role to lead Apollo's scaled Customer Success motion. Most recently, Gozde has been focused on transforming the Customer Success function into a GTM engineering organization, empowering CSMs to help customers design and execute modern, efficient go-to-market strategies. As a mentor with Customer Success Collective, Catalyst, and On Deck, Gozde has helped numerous professionals secure competitive roles in Customer Success. Specializing in individual contributor development, Gozde focuses on Customer/Client Success, Onboarding, Account Management, Renewals, and Support. Gozde has been guiding both experienced CSMs and career transitioners from diverse backgrounds to excel in their roles. Whether you’re new to Customer Success or an experienced professional, Gozde is dedicated to helping you reach your next career milestone.
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22 September 2026 12:15 - 13:00
Interactive roundtable discussions
Join our dynamic networking roundtable session where you'll engage in a series of brief, structured interactions with fellow customer success leaders and industry experts. Each interaction is a unique opportunity to share insights, exchange contact information, and discuss potential collaborations. This session aims to maximize your networking potential, ensuring you leave with actionable ideas to enhance your customer success strategies. Topics: - Building trust in AI: What it takes for agents and internal stakeholders to fully commit to AI adoption - AI in the everyday: straightforward use cases to implement tomorrow - A new kind of scorecard: Reviewing agent performance with an AI rubric for success - Keeping your team on top: How to implement a team-wide AI training strategy
23 September 2026 09:00 - 09:15
Chairperson opening remarks
Our chairperson kicks off Day Two with a few opening remarks and a look ahead at the sessions to come. While Day One focused on ideas, strategy, and future thinking, today is about turning those conversations into action through hands-on workshops, practical frameworks, and peer collaboration designed to help attendees take tangible next steps. Mix and match between two different workshop tracks throughout the day.
23 September 2026 15:15 - 15:30
Chairperson closing remarks
Over the past two days, attendees will have explored emerging trends, heard lessons from industry leaders, and worked through practical challenges and opportunities surrounding AI in customer support. The next step is turning those insights into a plan that can create meaningful progress back within their own organizations. We wrap up the summit with a few closing reflections from our chairperson and a look back at the themes, ideas, and practical takeaways shared across the last two days. From strategy and vision to implementation and action, attendees leave equipped with new perspectives, stronger connections, and ideas they can bring back to their teams and organizations.