In today's global market, delivering a consistent and exceptional customer experience is a top priority, yet it's often complicated by regional differences. Jamie Farinos, Senior Director of Global Support Strategy & Operations at HashiCorp, will share his expertise on how to strike this critical balance. Jamie will present a strategic framework for establishing best practices and unified standards that serve as the foundation for your global support organization. He will delve into methods for balancing these core principles with the necessary regional autonomy that empowers local teams to address unique customer needs and cultural nuances. Attendees will learn how to build an adaptable, high-performing global team that provides a truly cohesive experience for every customer, anywhere.