As AI takes on more repetitive work, support leaders are beginning to rethink what teams look like and how responsibilities evolve. Questions around entry-level roles, career development, and workforce planning are becoming increasingly important. In this interactive workshop, attendees will redesign support team structures for an AI-enabled future. Using practical templates and group discussions, participants will explore how roles may evolve and what organizations can do to prepare teams for change. What this session will cover: - How AI may reshape support responsibilities and workflows - Emerging roles and skill sets within AI-enabled support teams - Rethinking onboarding and career development pathways - Preparing employees to evolve alongside new technologies Attendees will leave with ideas for adapting team structures and preparing support organizations for long-term change.