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Julie
Keith
Sr Director, Customer Support
Gluware, Inc.
Julie Keith is the Senior Director of Customer Support at Gluware. Julie’s experience in Customer Support leadership spans over 2 decades covering a range of technologies. She believes the path to creating excellent customer experiences is achieved through both strong customer relationships and an engaged and empowered team. She builds high-performing teams that participate in cross functional collaboration and strive to continuously improve the customer experience and value from the technology. Julie believes the guiding principles of customer support are met when a customer’s work life is improved through seamless use of the product, and the end value to their company is realized. Julie was a recipient of the 2024 APPEALIE SaaS Customer Success Leader Award.
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17 September 2025 14:00 - 14:45
Panel - From tickets to traction: Connecting product decisions to customer reality
Join a dynamic fireside chat between Kendra Gauntlett, a VP of Product (with roots in Customer Success) and Bhagya Sodem, Head of Customer Support at Clever, as they explore how deep collaboration between support and product teams turns customer pain points into product breakthroughs. They’ll share real-world examples of how support insights have influenced roadmaps, improved retention, and created more customer-centric products. If you’re looking to break silos and bring the voice of the customer into every sprint, this one’s for you.