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Kendra
Gauntlett
VP, Product
Flexpress AI
Kendra Gauntlett is a product and customer success leader with over a decade of experience in SaaS, focused on delivering high-impact solutions that improve both user and team experiences. She is currently the VP of Product at Flexpress AI, where she previously led Customer Success and Operations. Known for her ability to distill complex problems and drive execution with intention, she thrives in fast-moving, creative environments. Her work spans customer success, product launches, software implementation, and cross-functional leadership. Passionate about connection and continuous learning, Kendra brings curiosity and care to everything she does.
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17 September 2025 14:15 - 15:00
Panel - From tickets to traction: Connecting product decisions to customer reality
Join a dynamic panel discussion with between Kendra Gauntlett, a VP of Product (with roots in Customer Success); Bhagya Sodem, Head of Customer Support at Clever; Julie Keith, Sr Director of Customer Support at Gluware; and Sahil Yadav, Sr Director of Product Management at AOI, as they explore how deep collaboration between support and product teams turns customer pain points into product breakthroughs. They’ll share real-world examples of how support insights have influenced roadmaps, improved retention, and created more customer-centric products. If you’re looking to break silos and bring the voice of the customer into every sprint, this one’s for you.