16 September 2025 12:15 - 12:45
How support teams are moving faster with AI
Learn how AI is transforming B2B support while maintaining the human touch that remains essential to B2B customer relationships.
We’ll dive into:
• Common Topics Categorization – See how AI can sort incoming tickets by themes to help you prioritize which content to create articles for, and which ticket workflows to optimize.
• Runbook Automation – Automate ticket pre-work like asking customer follow ups, gathering internal account context, and routing to the right team.
• AI-Powered Knowledge Base – Learn how AI can help you identify knowledge gaps, draft articles, and check for duplicate content.