Learn how AI is transforming B2B support while maintaining the human touch that remains essential to B2B customer relationships. We’ll dive into: - Common Topics Categorization – See how AI can sort incoming tickets by themes to help you prioritize which content to create articles for, and which ticket workflows to optimize. - Runbook Automation – Automate ticket pre-work like asking customer follow ups, gathering internal account context, and routing to the right team. - AI-Powered Knowledge Base – Learn how AI can help you identify knowledge gaps, draft articles, and check for duplicate content.