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Mary
Lee
Vice President, Customer Success
Global Relay
Mary is the Vice President of Customer Success at Global Relay, a compliance company that provides archiving and surveillance of electronic communications for regulated industries including tech, pharma, finance, retail, and law firms. With over 20 years of experience, Mary started her career in management consulting leading teams at PWC and IBM Consulting and led customer success and professional services organizations across various tech start ups including data visualization, route optimization/delivery, and no-code applications. Mary has three kids and graduated from Duke University with a dual major in Public Policy and Economics. She has her MBA from the Haas School of Business at UC Berkeley.
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17 September 2025 09:45 - 10:15
From retention to revenue expansion: Unlocking new revenue opportunities with CS
Customer Success is often viewed solely as a retention tool, but its impact on the revenue team goes far beyond just keeping customers. This presentation uncovers how CS can actively contribute to expansion revenue and overall business acceleration. We’ll dive into practical strategies for empowering CS to align goals across sales and success teams, and leverage customer insights to unlock new revenue opportunities. Discover how CS can become a proactive revenue partner driving growth at every stage of the customer lifecycle.