SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Partner with us

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Michael
Haire
Technical Programs Director, Global Support (Oracle Cloud Infrastructure)
Oracle
Many people and companies say they're transforming with AI. Michael has done it at planetary scale. Michael's experience with AI includes pioneering the AI transformation of Oracle's $20B global Support organization, effectively automating 20% of service requests using AI, directing an enterprise-scale data-to-cloud migration, and delivering millions in annual savings. That's not a pilot program or a proof of concept. Before AI, he spent nearly two decades living at the intersection of Sales, Service, and Marketing growing market share and building products from the ground up. He delivered platforms used by millions, launched API-first frameworks, bootstrapped ISV ecosystems, and scaled SaaS/PaaS solutions across the most complex business environments on the planet. Michael knows what it takes to turn shipped enterprise software into an adopted, value-generating solution.
Button
22 September 2026 09:15 - 09:45
The AI-first support organization: Moving from concept to production at enterprise scale
As organizations move beyond AI experimentation, many support leaders are facing a new challenge: turning promising pilots into scalable, enterprise-wide capabilities that deliver measurable value. While AI has the potential to transform support operations, success depends on more than technology alone. From driving internal adoption to balancing efficiency with customer experience, organizations must rethink how support functions evolve in an AI-first world. Join Michael Haire, Technical Programs Director, Global Support – Oracle Cloud Infrastructure, Oracle, as he shares lessons and perspectives on navigating the journey from concept to production and what it takes to scale AI successfully across enterprise support environments. What this session will cover: - Common hurdles organizations face when moving AI initiatives beyond experimentation - Balancing operational efficiency with customer experience and trust - Approaches for driving adoption across teams and gaining internal alignment - Demonstrating impact and proving long-term value at enterprise scale Key takeaway: Attendees will leave with practical insights into scaling AI within support organizations and turning early experimentation into sustainable business impact.