As companies move upmarket, post-sales teams face a fundamental shift, not just in volume, but in complexity, expectations, and operating model design. In this session, Miguel Montoya, Director of Customer Success at Webflow, will share lessons from scaling post-sales in a high-growth environment and navigating the transition from mid-market motion to enterprise-grade customer engagement. He will explore what fundamentally changes during this shift, what core principles remain effective, and how leaders can redesign their post-sales approach to meet the demands of larger, more complex customers without losing operational agility. Key takeaways: - What changes for post-sales teams when a company moves upmarket - Common scaling challenges in fast-growth and enterprise-focused environments - What parts of the post-sales playbook are tried and true, and what needs to evolve - How to structure teams and approaches for success as complexity increases If you’re moving upmarket, your post-sales strategy can’t stay where it is.