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Patrick
Flanagan
Strategic Account Specialist
Oracle NetSuite
Patrick is a seasoned Strategic Account Specialist at Oracle NetSuite with over nine years of experience driving customer success and growth. He leads a team of CSMs and account specialists, ensuring smooth onboarding, strong retention, and consistent revenue expansion. Patrick focuses on collaborating cross-functionally with sales, product, and marketing teams to identify upselling opportunities and enhance the customer journey. With a track record of exceeding 30% year-over-year growth targets, he brings a results-driven, customer-focused approach to every engagement.
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16 September 2025 16:00 - 16:45
Panel - How CS teams are winning with AI (and tactics you can actually steal)
AI is reshaping Customer Success, but what’s really happening on the ground? This panel brings together CS leaders who are actively using AI to boost efficiency, personalize experiences, and predict customer needs. Hear real-world stories, practical tips, and actionable strategies you can adopt - no hype, just what works. Whether you’re just starting with AI or looking to expand your toolkit, discover proven ways to leverage AI for smarter, more impactful Customer Success.