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Sahil
Yadav
Head of Software & AI (Senior Director, Product Management)
AOI
Sahil Yadav is Head of Software Products at AOI, where he leads the development of agentic AI-based self-healing and autonomous network solutions. Formerly Chief Product Officer at TelemeTrak, Sahil has launched AI based network automation platforms at Cisco, AI driven predictive analytics products at GE, and industrial AI safety systems at Guardhat, each used by Fortune 500 firms and mission-critical operations. With 14+ years of experience in AI product management, he specializes in scaling edge/cloud AI, driving enterprise adoption and operationalizing AI trust. His expertise lies in building resilient, AI-driven systems that work where others break, behind firewalls, across compliance borders, and in zero-trust environments.
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17 September 2025 14:00 - 14:45
Panel - From tickets to traction: Connecting product decisions to customer reality
Join a dynamic fireside chat between Kendra Gauntlett, a VP of Product (with roots in Customer Success) and Bhagya Sodem, Head of Customer Support at Clever, as they explore how deep collaboration between support and product teams turns customer pain points into product breakthroughs. They’ll share real-world examples of how support insights have influenced roadmaps, improved retention, and created more customer-centric products. If you’re looking to break silos and bring the voice of the customer into every sprint, this one’s for you.