Join our dynamic networking roundtable session where you'll engage in a series of brief, structured interactions with fellow customer success leaders and industry experts. Each interaction is a unique opportunity to share insights, exchange contact information, and discuss potential collaborations. This session aims to maximize your networking potential, ensuring you leave with actionable ideas to enhance your customer success strategies. Topics: - Career mentorship: What are your next steps to level-up in customer support? - Avoiding a 'case closure culture' with select KPIs - Self-service tools that actually resolve customer challenges - Establishing effective customer-product feedback loops