A seasoned leader with over 9 years of experience in designing customer support strategy & operational delivery across multiple companies, and 15+ years in consulting & business operations, Shubha's impact stems from her ability to simplify the complex, innovate unique solutions to challenging business issues, cultivate strong partnerships, build diverse and high-performing teams, and deliver world class customer outcomes. She currently leads the Support Strategy & Ops team at LinkedIn, supporting member and customers globally. Previously, Shubha led the team that designed and drove CX/support strategy for Uber customers across North America. Prior to Uber, she started and led a strategy team for sales and customer ops at Dell EMC. In these roles, she discovered her passion and strength in building high-performing teams and driving impact in the Customer Experience & Support space.