As your company grows, your support strategy has to grow with it. But how do you keep things efficient, personal, and effective along the way? In this panel, three leaders in customer support with proven track records in scaling support teams will share real stories and lessons learned from transforming scrappy start-ups to structured support operations. They'll discuss what changes to tools, team dynamics, and customer expectations are necessary to aid the growth of your expanding organization. Whether you’re just getting started or gearing up for your next stage of growth, you’ll walk away with practical tips you can apply right away.

Vendors have a unique vantage point: We speak to countless support teams every week and are able to detect small shifts in real-time. In this keynote, Simon will share the trends his company has observed over the last 18 months, as AI has reshaped the support landscape completely – and share what’s ahead.