Stephen Ng is the Senior Director of Global Support and Customer Advocacy at Splashtop, a leader in remote access and support solutions. He plays a key role in driving customer-centric support, overseeing the global support team, sales engineers, and technical account managers. His work focuses on enhancing the customer experience, from onboarding to resolving complex issues, and incorporating customer feedback directly into product improvements. With over three decades of experience in the technology and support industry with companies ADP, Extreme Networks, and Netgear/Arlo. He is currently, the President at HDI San Francisco Bay Area, a non-profit organization dedicated to empowering the technical support and service management community.