Director, Technical Support
Rapid7
Tomek is a Global Support Director specializing in building and leading high-performing customer service organizations in complex, fast-moving technology environments. He's a proven leader in scaling global post-sales functions, driving quality transformation, and leading organizational change, with a leadership style centered on accountability, operational integrity, and customer outcomes.
Tomek focuses on advancing global support strategy, enterprise customer experience, support quality, and workforce optimization. His work is centered on building more consistent, measurable, and scalable support organizations through operational discipline and data-driven decision-making. He brings a strong blend of technical and business expertise, holding Bachelor’s and Master’s degrees in Automation, with foundations in artificial intelligence, machine learning, and automated systems, as well as an MBA focused on strategic leadership and business transformation.
He is particularly passionate about building support organizations grounded in rigorous thinking rather than convention or anecdote. Tomek believes that in modern SaaS companies, customer experience is increasingly becoming the defining competitive advantage, and that support teams play a critical role in shaping how customers perceive and trust a company.