Tom Morkes is co-founder and COO of Helply, an AI-native customer support platform built for modern B2B companies. Helply moves teams beyond AI-generated replies with AI agents that resolve issues end to end, execute actions across systems, and transform every customer conversation into structured business intelligence leaders can use. In the past year, Tom and his team have analyzed more than 5.2 million real support conversations. They found that churn risk, expansion signals, product gaps, and competitive threats often surface inside support conversations first. That is why Helply believes support should not be treated as a cost center but as a real-time intelligence layer and revenue engine. Before Helply, Tom spent more than a decade building and scaling companies that served hundreds of thousands of customers. He is a West Point graduate, former U.S. Army captain, and Iraq War veteran. Today, he brings that same discipline to helping companies turn customer support into compounding growth.