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Zach
Michel
VP, Customer Onboarding & Support
Atlan
Zach Michel is VP of Customer Onboarding & Support at Atlan. He was a founding member of the Customer Success and Support teams at Looker, which he helped scale from the ground up through the company's $2.6B acquisition by Google Cloud, where he then ran Customer Success technical strategy. He later led support and solution architecture at Firebolt and co-founded Middleware (YC W23). A systems-minded operator and people first leader, Zach is known for building scalable CX organizations and for a direct, pragmatic style that keeps teams relentlessly focused on getting customers to value fast.
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22 September 2026 09:00 - 09:15
Chairperson opening remarks
Our chairperson kicks off the summit with a few ice breakers and opening remarks to set the tone for the day ahead. Day One is all about insight and strategy: exploring emerging trends, challenging assumptions, and hearing how leaders are rethinking the future of the industry through keynotes and candid discussions.
22 September 2026 16:45 - 17:00
Chairperson closing remarks
We close out an inspiring day of ideas, perspectives, and big-picture thinking with a few final reflections from our chairperson. While today focused on the why and what’s next, tomorrow shifts toward how: turning insights into action through hands-on workshops, practical frameworks, and collaborative problem-solving before we head into happy hour.