Alex currently works at Smartsheet as the Manager of Customer Success for APJ. With 15 years of experience encompassing Customer Success, Support, Implementation and Operations Alex has developed a deep understanding of the interconnect across Customer Excellence. From securing multinational FinTech investment at Start-ups all the way to NASDAQ listed SaaS organisations, Alex has seen how a human-centric mindset is critical to developing successful teams, customers and organisations. Alex's passion and specialisation is growing satellite offices and teams along with co-creating strong interdepartmental partnerships.
31 October 2024 11:15 - 12:00
Panel: Leadership in customer success: Scaling and structuring your team for success
Join us for a panel discussion on the key leadership principles for scaling and structuring a customer success team for success. Our panelists will share their experiences and insights on topics such as:
- Defining your customer success goals
- Building a strong customer success culture
- Hiring and managing customer success managers
- Measuring and optimizing customer success performance
This is a must-attend session for any leader who is responsible for scaling and growing their customer success team.