Anthony is the Director of Customer Success Management at DocuSign – helping companies across APJ digitise their agreement processes. Previously he spent five years at LinkedIn Australia as Head of Customer Success (Sales Solutions) running a team across APAC responsible for helping organisations integrate Sales Navigator into their sales process. Anthony has also featured as a digital expert on Channel Nine’s Today Show and the co-host of CyberShack from 2010-2015 – a consumer technology program on Channel Nine.
01 November 2024 09:15 - 09:45
Cultivating success: Showcasing value to enhance customer retention
In this talk, we explore the art of 'Cultivating Success' by showcasing the undeniable value that bolsters customer retention and loyalty. Learn effective strategies to highlight your contributions, solidify customer relationships, and position your brand as a trusted partner in the journey to long-term satisfaction and success.
31 October 2024 14:30 - 15:13
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions, and find proven solutions in this intimate, closed group setting.
Table topics include:
- Creating a CS function in a startup
- Discussing ROI with customers
- Customer education and knowledge bases
- Tracking metrics and user metrics
- The importance of diversity in teams and thought
- Collaborating with your sales team
- CS in a product-led business
- Transforming satisfied customers into advocates
- Wildcard - pick your own topic as a group