Panel: The collaborative edge - How customer success managers can drive business impact
In this panel discussion, our lineup of CS experts will be discussing the importance of cross-functional collaboration and how CSMs can drive business impact by effectively forming strategic relationships and pushing the right enhancements leading to happy customers, increased retention, and increased customer lifetime value.
Key takeaways:
- Principles of effective cross-functional collaboration
- Identifying and engaging strategic partners
- Becoming the trusted voice of the customer
- Influencing product roadmap