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This is your chance to join the discussion and exchange learnings with your peers. Select a topic you wish to discuss at your table, ask your questions, and find proven solutions in this intimate, closed group setting. - The future of customer success personalisation with the rise of AI - The art of scaling your customer success team

We begin with an introduction to day two by our chairperson.

Stronger together for more adoption and consumption. How influencing a top-down organization structure to have a “Customer Obsessed” CXS (Customer Experience and Success) : CS = CX+CO and how the CXS = Mindset together to drive consumption and success: A strong partnership to have the “Outside-In” = Customer Obsessed mindset. We will cover: - Segmenting your customers - Ways of working together and aligning teams (Sales and CS handshake and handover) with less Tradeoffs - Defining success and aligning to your customers business priorities and outcomes - Onboarding Drive success by more leading indicators: Usage, adoption, and customer health – by creating and aligning to your customer journey and map it to the customer lifecycle