An inspirational leader with 20+ years of experience in the IT industry with the mission to empower every person to find their purpose and fulfilment in what they do. Neetha believes in disruptive innovation, embraces a growth mindset and is passionate about building high-performing teams who drive business value for customers. Her perspectives come from end-to-end view from Development to Delivery to Customer success, Strategy and Governance, Customer Success and Transformation, and from leading teams during times of change.
31 October 2024 10:15 - 10:45
Creating a micro culture for CS teams to thrive
Dive into the art of cultivating a microculture that empowers customer success teams to excel, deliver exceptional service, and drive customer satisfaction to new heights.
31 October 2024 14:30 - 15:13
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions, and find proven solutions in this intimate, closed group setting.
Table topics include:
- Creating a CS function in a startup
- Discussing ROI with customers
- Customer education and knowledge bases
- Tracking metrics and user metrics
- The importance of diversity in teams and thought
- Collaborating with your sales team
- CS in a product-led business
- Transforming satisfied customers into advocates
- Wildcard - pick your own topic as a group