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Event starts in:

days :

: hours :

minutes

until early bird rates end

January 30, 2025
Convene Hamilton Square
600 14th Street Northwest
Washington

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agenda

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What's on
Main stage
Exhibition & networking
January 30
January 30
January 30
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement, DocuSign
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09:45
Main stage
Customer success at scale: How to evolve with your growing business
Melonie Keeffe, Head of Customer Success, Language I/O
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Empathy meets intuition: Nurturing customer-centric thinking across your org
Alan Merenbloom, Director, Customer Success, Plume
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11:15
Main stage
Fireside chat: The ROI of customer success - how CS drives business impact
Tope Omidiji, Customer Success Director, Microsoft
Jeremy Donaldson, Senior Director, Customer Success, LifeLoop
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11:45
Main stage
Interactive roundtable discussions
Sierra Ryan, Vice President of Customer Success, Radancy
Mark Behrle, Head of Customer Success, LinkedIn
Aya Harb, Director of Client Success, World Education Services
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: AI and the next era of customer success - insights and innovation
Tutu Adenle, Vice President Global CX, Success & Ops, Eventbrite
Janice Garland, Customer Success Director, Salesforce
Krista Crockett, Director, Customer Success, D2L
Carol Gersten, Senior Vice President, Customer Success, Elsevier
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14:45
Main stage
Mastering business acumen: Increasing CS impact by better understanding your clients
Sae Ro, Senior Director, Customer Success, Moveworks
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15:15
Exhibition & networking
Coffee break
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16:15
Main stage
Panel: From churn to champions - how to keep customers for the long haul
Rachel Castaneda, Customer Success & Retention Director, Cvent
Tracy Henriques, Vice President, Customer Success, Salsify
Ryan Healy, Executive Vice President, Customer Success, Radancy
Laura Hamway, Director Customer Success, Software AG
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17:00
Main stage
Chairperson closing remarks
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17:00
Main stage
Happy hour sponsored by Customer Success Collective
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Get your ticket

early bird sale now on

We’re bringing together the brightest minds in customer success for a day of unrivaled networking, learning, and discussion so you can:

- Prove the ROI of CS and implement impactful CS tactics to drive growth.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

Washington, D.C.
January 30, 2025

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