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Event starts in:
50

days :

18

: hours :

55

minutes

46

until early bird prices end

January 27, 2027
Convene Hamilton Square
600 14th Street Northwest
Washington

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the agenda

Full 2027 agenda coming soon.

An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full 2026 agenda to be released soon.

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What's on
January 27
January 27
January 27
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
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09:15
Main stage
CS in 2027: Establishing influence, AI and your human advantage
Shawn Hunter Turnbull, Sr Director, Value Delivery (CS), Jfrog
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09:45
Main stage
From adoption to maturity: Proving progress, value and ROI
Wendy Wooley, VP, Customer Advocacy & Executive Engagement, ScienceLogic
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10:15
Main stage
Make CS matter across your business
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
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10:45
Exhibition & networking
Coffee break
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11:15
Main stage
Panel | The AI trust mandate: Leading customers through a new era of data, security and transparency
Sae Ro, Senior Director, Customer Success, Chainguard
Tutu Adenle, Former Vice President Global CX, Success & Ops, Eventbrite
Najeeb Ahmed, Senior Director, Customer Success (Federal), Microsoft
Brian Cutick, Director, Customer Success, Tanium
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12:00
Main stage
Stand up, sit down: The CS-leadership lightning debate
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
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12:15
Main stage
From AI efficiency to revenue impact: Turning AI into a CS growth engine
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12:45
Exhibition & networking
Lunch
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13:45
Main stage
AI for the CSM: Building knowledge, playbooks and adoption
Ben Bradley, Sr Director of Customer Success, Informa TechTarget
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14:15
Main stage
Build your leadership trajectory: From where you are to where you want to go
Jaime Moquin, Head of Customer Success, Nectir
Rebecca Novetsky, Manager, Customer Success, Airwave AI
Krista Crockett, Director, Customer Success, Bloomberg Industry Group
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15:00
Exhibition & networking
Coffee break
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15:30
Main stage
Panel | The GTM power shift: Where does CS fit?
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16:15
Main stage
The race to value: Using data to accelerate customer outcomes
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16:45
Main stage
Chairperson closing remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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Early bird tickets

on sale now

Build the influence, insight and strategies to:

  • - Lead CS as a strategic function. Strengthen your influence by communicating CS goals in wider business terms and leveraging cross-functional insights.

  • - Turn customer insight into growth. Accelerate customer value, use predictive signals to get ahead of churn, and help your teams identify opportunities to drive retention and expansion.

  • - Build CS for what’s next. Evolve your operating model as the business scales, harness AI for greater impact, and lead across the wider GTM organization without losing sight of trust or the customer experience.

Washington, D.C.
January 27, 2027

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