An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full 2026 agenda to be released soon.
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realization
Product Marketing Manager
Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Emerging technology
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Get your ticket
for the summit
We’re bringing together the brightest minds in customer success for a day of unrivaled networking, learning, and discussion so you can:
- Prove the ROI of CS and implement impactful CS tactics to drive growth.
- Leverage the latest uses of AI & emerging tech to amplify reach.
- Embed a customer-centric mindset across your entire org.
- Meet mentors & build a network of peers you can rely on throughout your career.