days :
: hours :
minutes
until early bird prices end
Agenda
at a glance
Full 2027 agenda coming soon.
An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full 2026 agenda to be released soon.
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realization
Product Marketing Manager
Level up your advanced automation and predictive analytics strategy to streamline operations, identify expansion opportunities, and optimize touchpoints.
Advance your AI
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Early bird tickets
on sale now
Acquire the frameworks, metrics, and influence strategies to:
- Own revenue outcomes you don't fully control. Drive NRR and expansion even when Product, Sales, and Marketing don't report to you.
- Deploy AI that scales without losing trust. Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human.
- Prove strategic value in commercial terms. Translate CS impact into language executives care about so you earn influence, budget, and headcount