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Event starts in:
37

days :

16

: hours :

40

minutes

30

until the summit

January 30, 2025
Convene Hamilton Square
600 14th Street Northwest
Washington

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agenda

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What's on
Main stage
Exhibition & networking
January 30
January 30
January 30
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement, DocuSign
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09:45
Main stage
Customer success at scale: How to evolve with your growing business
Melonie Keeffe, Head of Customer Success, Language I/O
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Empathy meets intuition: Nurturing customer-centric thinking across your org
Alan Merenbloom, Director, Customer Success, Plume Design, Inc.
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11:15
Main stage
Fireside chat: The ROI of customer success - how CS drives business impact
Tope Omidiji, Customer Success Director, Microsoft
Jeremy Donaldson, Senior Director, Customer Success, LifeLoop
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11:45
Main stage
Interactive roundtable discussions
Sierra Ryan, Vice President of Customer Success, Radancy
Mark Behrle, Head of Customer Success, LinkedIn
Aya Harb, Director of Client Success, World Education Services
Jasmine Reynolds, Senior Enterprise Customer Success Manager, Pluralsight
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: AI and the next era of customer success - insights and innovation
Tutu Adenle, Vice President Global CX, Success & Ops, Eventbrite
Janice Garland, Customer Success Director, Salesforce
Krista Crockett, Director, Customer Success, D2L
Carol Gersten, Senior Vice President, Customer Success, Elsevier
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14:45
Main stage
Mastering business acumen: Increasing CS impact by better understanding your clients
Sae Ro, Senior Director, Customer Success, Moveworks
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15:15
Exhibition & networking
Coffee break
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16:15
Main stage
Panel: From churn to champions - how to keep customers for the long haul
Rachel Castaneda, Customer Success & Retention Director, Cvent
Tracy Henriques, Vice President, Customer Success, Salsify
Ryan Healy, Executive Vice President, Customer Success, Radancy
Laura Hamway, Director Customer Success, Software AG
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17:00
Main stage
Chairperson closing remarks
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17:00
Main stage
Happy hour sponsored by Customer Success Collective
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Get your ticket

early bird sale now on

We’re bringing together the brightest minds in customer success for a day of unrivaled networking, learning, and discussion so you can:

- Prove the ROI of CS and implement impactful CS tactics to drive growth.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

Washington, D.C.
January 30, 2025

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