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Customer Success Summit
Washington, D.C.
Lead with impact. Shape what’s next.
Join established CS voices in D.C. to strengthen your leadership, influence the wider business, and build a CS function that drives customer value, revenue and growth.
Early bird tickets
on sale now
Build the influence, insight and strategies to:
- Lead CS as a strategic function. Strengthen your executive influence, communicate CS in business terms, and earn a stronger voice across the organisation and at the top table.
- Turn customer insight into growth. Accelerate customer value, use predictive signals to get ahead of churn, and help your teams identify opportunities to drive retention and expansion.
- Build CS for what’s next. Evolve your operating model as the business scales, harness AI for greater impact, and lead across the wider GTM organisation without losing sight of trust or the customer experience.
What our
attendees say...
A snapshot of
our past speakers...
What you’ll get
out of the summit
Practical tools and ideas. Tackle real CS challenges through interactive sessions, peer collaboration and hands-on exercises so that you leave with ideas, frameworks and approaches you can put to work straight away.
A clear view of what’s next. Explore the shifts reshaping CS, from value realisation and predictive intelligence to AI, outcome-based pricing and the evolving role of CS within the wider GTM organisation.
Stronger leadership influence. Build the confidence and influence to lead your team, shape strategic decisions and clearly demonstrate the value CS brings to the wider business.
Agenda
at a glance
Evolve your people, processes and technology as your business grows with a CS model that can scale efficiently while keeping your teams focused on high-impact work.
Scaling CS ops
Product Marketing Manager
Harness AI to drive growth while keeping trust, transparency and the customer at the center.
AI, revenue & customer trust
Product Marketing Manager
Accelerate the path from adoption to measurable customer outcomes using data to identify what drives value, remove friction and make customer impact visible across the business.
Customer value & time-to-value
Product Marketing Manager
Break down silos and position CS as a strategic driver of growth across the GTM organisation
Cross-functional GTM & expansion
Product Marketing Manager
Turn customer signals into earlier action, smarter decisions and fewer surprises using predictive data to spot risk, prioritise intervention and lead your team more proactively.
Predictive health scoring
Product Marketing Manager
Build the credibility and influence to make CS matter at the highest levels and become a respected voice across the business.
CS leadership & executive influence
Product Marketing Manager
Our Stats
15+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
Join the summit and
discover how to...
Stay ahead of the curve
Step away from the daily grind and tap into fresh insights from leading CS voices. Discover what’s working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Swap ideas, share challenges, and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
60% of CS leaders report that attending in-person conferences directly contributed to their career advancement*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Want to join us but need help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ CS pros
Take a look at our past summits
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Get early bird tickets
on sale now
Want to learn more about the summit before you buy? Interested in bringing your team and want to know more about special group rates? Speak with Kyle, our delegate sales manager, to find the perfect fit for you and your team.
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.