Why
attend?
Whether you're looking to reduce churn, improve adoption metrics, or create more effective customer health scores, head back to your desk with a personalized action plan.
Hear why attendees
love our summits...
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
What you’ll get
out of the summit
Level up the AI expertise across your entire team and embed it in each stage of the customer journey, crush churn with the power of predictive analytics and deliver world-class personalization and engagement at scale.
Trade perspectives and form lasting relationships within our global CS community to accelerate your growth, spark new ideas, and fuel you through your long-term career growth goals.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management once and for all.
Join the summit and
discover how to...
Stay ahead of the curve
Step away from the daily grind and tap into fresh insights from leading CS voices. Discover what’s working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Swap ideas, share challenges, and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't attended a professional L&D event.*
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realization
Product Marketing Manager
Level up your advanced automation and predictive analytics strategy to streamline operations, identify expansion opportunities, and optimize touchpoints.
Advance your AI
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Our Stats
20+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
Co-located events in
Washington, D.C.
Your pass gives you access to a shared exhibition and networking space that connects you to two other events. It's an incredible hub of innovation where hundreds of leaders from different functions come together.
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Want to join us but need help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities. Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.