Why
attend?
Leave with a plan you can put into action. Tackle your biggest CS challenges, pressure-test your approach with peers, and return to work excited to take the next steps.
Hear why attendees
love our summits...
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
What youāll get
out of the summit
Practical tools and ideas. Tackle real CS challenges through interactive sessions, peer collaboration and hands-on exercises so that you leave with ideas, frameworks and approaches you can put to work straight away.
A plan for 2027. Leave prepared for the shifts reshaping CS, from value realization and predictive intelligence to AI, and the evolving role of CS within the wider GTM organization.
Stronger leadership influence. Build the confidence and influence to lead your team, shape strategic decisions and clearly demonstrate the value CS brings to the wider business.
Join the summit and
discover how to...
Stay ahead of the curve
Step away from the daily grind and tap into fresh insights from leading CS voices. Discover whatās working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Swap ideas, share challenges, and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
60% of CS leaders report that attending in-person conferences directly contributed to their career advancement*
Agenda
at a glance
Evolve your people, processes and technology as your business grows with a CS model that can scale efficiently while keeping your teams focused on high-impact work.
Scaling CS ops
Product Marketing Manager
Harness AI to drive growth while keeping trust, transparency and the customer at the center.
AI, revenue & customer trust
Product Marketing Manager
Accelerate the path from adoption to measurable customer outcomes using data to identify what drives value, remove friction and make customer impact visible across the business.
Customer value & time-to-value
Product Marketing Manager
Break down silos and position CS as a strategic driver of growth across the GTM organization.
Cross-functional GTM & expansion
Product Marketing Manager
Turn customer signals into earlier action, smarter decisions and fewer surprises using predictive data to spot risk, prioritize intervention and lead your team more proactively.
Predictive health scoring
Product Marketing Manager
Build the credibility and influence to make CS matter at the highest levels and become a respected voice across the business.
CS leadership & executive influence
Product Marketing Manager
Our Stats
15+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
Co-located events in
Washington, D.C.
Your pass gives you full unlimited access to 4 stages and shared exhibition and networking space. It's an incredible hub of innovation where hundreds of leaders from different functions come together.
Download
your one-pager
Get a digestible breakdown of what you can expect from the summit, download your one-pager today.
Know you want to join us but need a little help getting budget sign-off? Donāt worry, weāve done the hard work for you, use our customizable convince the boss letter to get sign-off sooner.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities. Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch; get in touch.