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Event starts in:
88

days :

20

: hours :

24

minutes

46

until early bird prices end

January 28, 2026
Washington

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What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The human touch: Reinventing customer connections in a digital age
See the details
09:45
Main stage
Customer health scoring unpacked: Challenges, innovations, and best practices
Sierra Ryan, Vice President of Customer Success, Radancy
See the details
10:15
Main stage
Empathy meets intuition: Nurturing customer-centric thinking across your org
Alan Merenbloom, Director, Customer Success, Plume Design, Inc.
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Interactive roundtable discussions
Aya Harb, Director of Client Success, World Education Services
Chanel Cantey, Director, Client Success, Optiv
See the details
12:00
Main stage
Fireside chat: The ROI of customer success - how CS drives business impact
See the details
12:30
Main stage
Customer success at scale: How to evolve with your growing business
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel: AI and the next era of customer success - insights and innovation
See the details
14:45
Main stage
Role evolution: Customer success teams driving and owning revenue
Jasmine Reynolds, Senior Enterprise Customer Success Manager, Pluralsight
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Relationships, getting above the line and multi-threaded
Sae Ro, Senior Director, Customer Success, Moveworks
See the details
16:15
Main stage
The value multiplier: Demonstrating the strategic ROI of CS
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The human touch: Reinventing customer connections in a digital age
See the details
09:45
Main stage
Customer health scoring unpacked: Challenges, innovations, and best practices
Sierra Ryan, Vice President of Customer Success, Radancy
See the details
10:15
Main stage
Empathy meets intuition: Nurturing customer-centric thinking across your org
Alan Merenbloom, Director, Customer Success, Plume Design, Inc.
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Interactive roundtable discussions
Aya Harb, Director of Client Success, World Education Services
Chanel Cantey, Director, Client Success, Optiv
See the details
12:00
Main stage
Fireside chat: The ROI of customer success - how CS drives business impact
See the details
12:30
Main stage
Customer success at scale: How to evolve with your growing business
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel: AI and the next era of customer success - insights and innovation
See the details
14:45
Main stage
Role evolution: Customer success teams driving and owning revenue
Jasmine Reynolds, Senior Enterprise Customer Success Manager, Pluralsight
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Relationships, getting above the line and multi-threaded
Sae Ro, Senior Director, Customer Success, Moveworks
See the details
16:15
Main stage
The value multiplier: Demonstrating the strategic ROI of CS
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
The human touch: Reinventing customer connections in a digital age
See the details
09:45
Main stage
Customer health scoring unpacked: Challenges, innovations, and best practices
Sierra Ryan, Vice President of Customer Success, Radancy
See the details
10:15
Main stage
Empathy meets intuition: Nurturing customer-centric thinking across your org
Alan Merenbloom, Director, Customer Success, Plume Design, Inc.
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Interactive roundtable discussions
Aya Harb, Director of Client Success, World Education Services
Chanel Cantey, Director, Client Success, Optiv
See the details
12:00
Main stage
Fireside chat: The ROI of customer success - how CS drives business impact
See the details
12:30
Main stage
Customer success at scale: How to evolve with your growing business
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel: AI and the next era of customer success - insights and innovation
See the details
14:45
Main stage
Role evolution: Customer success teams driving and owning revenue
Jasmine Reynolds, Senior Enterprise Customer Success Manager, Pluralsight
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Relationships, getting above the line and multi-threaded
Sae Ro, Senior Director, Customer Success, Moveworks
See the details
16:15
Main stage
The value multiplier: Demonstrating the strategic ROI of CS
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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