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Event starts in:
38

days :

22

: hours :

4

minutes

21

until early bird prices end

January 27, 2027
Convene Hamilton Square
600 14th Street Northwest
Washington

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What's on
Interactive session
Main stage
Exhibition & networking
January 27
January 27
January 27
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:15
Main stage
CS in 2027: Establishing influence, AI and your human advantage
Shawn Hunter Turnbull, Sr Director, Value Delivery (CS), Jfrog
See the details
09:45
Main stage
From adoption to maturity: Proving progress, value and ROI
Wendy Wooley, VP, Customer Advocacy & Executive Engagement, ScienceLogic
See the details
10:15
Main stage
Make CS matter across your business
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel | The AI trust mandate: Leading customers through a new era of data, security and transparency
Sae Ro, Senior Director, Customer Success, Chainguard
Tutu Adenle, Former Vice President Global CX, Success & Ops, Eventbrite
Najeeb Ahmed, Senior Director, Customer Success (Federal), Microsoft
Brian Cutick, Director, Customer Success, Tanium
See the details
12:00
Main stage
Stand up, sit down: The CS-leadership lightning debate
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
Interactive session
12:15
Main stage
From AI efficiency to revenue impact: Turning AI into a CS growth engine
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
AI for the CSM: Building knowledge, playbooks and adoption
Ben Bradley, Sr Director of Customer Success, Informa TechTarget
See the details
14:15
Main stage
Build your leadership trajectory: From where you are to where you want to go
Jaime Moquin, Head of Customer Success, Nectir
Rebecca Novetsky, Manager, Customer Success, Airwave AI
Krista Crockett, Director, Customer Success, Bloomberg Industry Group
See the details
Interactive session
15:00
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | The GTM power shift: Where does CS fit?
See the details
16:15
Main stage
The race to value: Using data to accelerate customer outcomes
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
16:45
Main stage
Chairperson closing remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Interactive session
Main stage
Exhibition & networking
January 27
January 27
January 27
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:15
Main stage
CS in 2027: Establishing influence, AI and your human advantage
Shawn Hunter Turnbull, Sr Director, Value Delivery (CS), Jfrog
See the details
09:45
Main stage
From adoption to maturity: Proving progress, value and ROI
Wendy Wooley, VP, Customer Advocacy & Executive Engagement, ScienceLogic
See the details
10:15
Main stage
Make CS matter across your business
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel | The AI trust mandate: Leading customers through a new era of data, security and transparency
Sae Ro, Senior Director, Customer Success, Chainguard
Tutu Adenle, Former Vice President Global CX, Success & Ops, Eventbrite
Najeeb Ahmed, Senior Director, Customer Success (Federal), Microsoft
Brian Cutick, Director, Customer Success, Tanium
See the details
12:00
Main stage
Stand up, sit down: The CS-leadership lightning debate
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
Interactive session
12:15
Main stage
From AI efficiency to revenue impact: Turning AI into a CS growth engine
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
AI for the CSM: Building knowledge, playbooks and adoption
Ben Bradley, Sr Director of Customer Success, Informa TechTarget
See the details
14:15
Main stage
Build your leadership trajectory: From where you are to where you want to go
Jaime Moquin, Head of Customer Success, Nectir
Rebecca Novetsky, Manager, Customer Success, Airwave AI
Krista Crockett, Director, Customer Success, Bloomberg Industry Group
See the details
Interactive session
15:00
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | The GTM power shift: Where does CS fit?
See the details
16:15
Main stage
The race to value: Using data to accelerate customer outcomes
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
16:45
Main stage
Chairperson closing remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Interactive session
Main stage
Exhibition & networking
January 27
January 27
January 27
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:15
Main stage
CS in 2027: Establishing influence, AI and your human advantage
Shawn Hunter Turnbull, Sr Director, Value Delivery (CS), Jfrog
See the details
09:45
Main stage
From adoption to maturity: Proving progress, value and ROI
Wendy Wooley, VP, Customer Advocacy & Executive Engagement, ScienceLogic
See the details
10:15
Main stage
Make CS matter across your business
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel | The AI trust mandate: Leading customers through a new era of data, security and transparency
Sae Ro, Senior Director, Customer Success, Chainguard
Tutu Adenle, Former Vice President Global CX, Success & Ops, Eventbrite
Najeeb Ahmed, Senior Director, Customer Success (Federal), Microsoft
Brian Cutick, Director, Customer Success, Tanium
See the details
12:00
Main stage
Stand up, sit down: The CS-leadership lightning debate
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
Interactive session
12:15
Main stage
From AI efficiency to revenue impact: Turning AI into a CS growth engine
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
AI for the CSM: Building knowledge, playbooks and adoption
Ben Bradley, Sr Director of Customer Success, Informa TechTarget
See the details
14:15
Main stage
Build your leadership trajectory: From where you are to where you want to go
Jaime Moquin, Head of Customer Success, Nectir
Rebecca Novetsky, Manager, Customer Success, Airwave AI
Krista Crockett, Director, Customer Success, Bloomberg Industry Group
See the details
Interactive session
15:00
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | The GTM power shift: Where does CS fit?
See the details
16:15
Main stage
The race to value: Using data to accelerate customer outcomes
Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
16:45
Main stage
Chairperson closing remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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