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Event starts in:
68

days :

12

: hours :

59

minutes

41

until early bird prices end

January 28, 2026
Washington

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What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Unlocking your customer's story: An empathic approach to data analysis
Gwen Radsch, CCO, YPulse
See the details
09:45
Main stage
Navigating the AI revolution: Guiding your customers through change and driving product adoption
Natalie Bradley, Sr Director, CS Practices and Offerings, GitHub
See the details
10:15
Main stage
The voice of the customer: Your early warning system for churn and downsell
Alan Merenbloom, Director, Customer Success, Plume Design, Inc.
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Interactive roundtable discussions
See the details
12:00
Main stage
From Fear to Frontier: How Microsoft Builds Customer Success Teams that Thrive on the Edge of Innovation
Matthew Morrell, Director of Customer Success, Microsoft
See the details
12:30
Main stage
The great divide: The impact of CS reporting structure on revenue growth
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel: Embedding customer-centricity into the heart of your organization
Krista Crockett, Director, Customer Success, D2L
Sabina Rana, Head of Client Success & Engagement, Bloomberg Industry Group
See the details
14:45
Main stage
Fireside chat: CS Ops for the future - Redefining roles in customer success
Tutu Adenle, Vice President Global CX, Success & Ops, Eventbrite
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Fireside chat: Beyond onboarding: Strategies for customer success & retention
See the details
16:15
Main stage
The value multiplier: Demonstrating the strategic ROI of CS
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Unlocking your customer's story: An empathic approach to data analysis
Gwen Radsch, CCO, YPulse
See the details
09:45
Main stage
Navigating the AI revolution: Guiding your customers through change and driving product adoption
Natalie Bradley, Sr Director, CS Practices and Offerings, GitHub
See the details
10:15
Main stage
The voice of the customer: Your early warning system for churn and downsell
Alan Merenbloom, Director, Customer Success, Plume Design, Inc.
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Interactive roundtable discussions
See the details
12:00
Main stage
From Fear to Frontier: How Microsoft Builds Customer Success Teams that Thrive on the Edge of Innovation
Matthew Morrell, Director of Customer Success, Microsoft
See the details
12:30
Main stage
The great divide: The impact of CS reporting structure on revenue growth
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel: Embedding customer-centricity into the heart of your organization
Krista Crockett, Director, Customer Success, D2L
Sabina Rana, Head of Client Success & Engagement, Bloomberg Industry Group
See the details
14:45
Main stage
Fireside chat: CS Ops for the future - Redefining roles in customer success
Tutu Adenle, Vice President Global CX, Success & Ops, Eventbrite
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Fireside chat: Beyond onboarding: Strategies for customer success & retention
See the details
16:15
Main stage
The value multiplier: Demonstrating the strategic ROI of CS
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Unlocking your customer's story: An empathic approach to data analysis
Gwen Radsch, CCO, YPulse
See the details
09:45
Main stage
Navigating the AI revolution: Guiding your customers through change and driving product adoption
Natalie Bradley, Sr Director, CS Practices and Offerings, GitHub
See the details
10:15
Main stage
The voice of the customer: Your early warning system for churn and downsell
Alan Merenbloom, Director, Customer Success, Plume Design, Inc.
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Interactive roundtable discussions
See the details
12:00
Main stage
From Fear to Frontier: How Microsoft Builds Customer Success Teams that Thrive on the Edge of Innovation
Matthew Morrell, Director of Customer Success, Microsoft
See the details
12:30
Main stage
The great divide: The impact of CS reporting structure on revenue growth
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel: Embedding customer-centricity into the heart of your organization
Krista Crockett, Director, Customer Success, D2L
Sabina Rana, Head of Client Success & Engagement, Bloomberg Industry Group
See the details
14:45
Main stage
Fireside chat: CS Ops for the future - Redefining roles in customer success
Tutu Adenle, Vice President Global CX, Success & Ops, Eventbrite
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Fireside chat: Beyond onboarding: Strategies for customer success & retention
See the details
16:15
Main stage
The value multiplier: Demonstrating the strategic ROI of CS
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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