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Event starts in:
58

days :

23

: hours :

16

minutes

41

until early bird prices end

January 27, 2027
Convene Hamilton Square
600 14th Street Northwest
Washington

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What's on
Interactive session
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:15
Main stage
The influence playbook: Making CS matter across the business
See the details
09:45
Main stage
The race to value: Using data to accelerate customer outcomes
See the details
10:15
Main stage
Scaling CS: Evolving your operating model for what’s next
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel: The GTM power shift: Where does CS fit?
See the details
12:00
Main stage
Stand up, sit down: The CS-leadership lightning debate
See the details
Interactive session
12:15
Main stage
From AI efficiency to revenue impact: Turning AI into a CS growth engine
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
The proactive CS leader: Turning customer signals into action
See the details
14:15
Main stage
Build your leadership trajectory: From where you are to where you want to go
See the details
Interactive session
15:00
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | The AI trust mandate: Leading customers through a new era of data, security and transparency
See the details
16:15
Main stage
The future of CS leadership: What it takes to lead what's next
See the details
16:45
Main stage
Chairperson closing remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Interactive session
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:15
Main stage
The influence playbook: Making CS matter across the business
See the details
09:45
Main stage
The race to value: Using data to accelerate customer outcomes
See the details
10:15
Main stage
Scaling CS: Evolving your operating model for what’s next
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel: The GTM power shift: Where does CS fit?
See the details
12:00
Main stage
Stand up, sit down: The CS-leadership lightning debate
See the details
Interactive session
12:15
Main stage
From AI efficiency to revenue impact: Turning AI into a CS growth engine
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
The proactive CS leader: Turning customer signals into action
See the details
14:15
Main stage
Build your leadership trajectory: From where you are to where you want to go
See the details
Interactive session
15:00
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | The AI trust mandate: Leading customers through a new era of data, security and transparency
See the details
16:15
Main stage
The future of CS leadership: What it takes to lead what's next
See the details
16:45
Main stage
Chairperson closing remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Interactive session
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
09:15
Main stage
The influence playbook: Making CS matter across the business
See the details
09:45
Main stage
The race to value: Using data to accelerate customer outcomes
See the details
10:15
Main stage
Scaling CS: Evolving your operating model for what’s next
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Panel: The GTM power shift: Where does CS fit?
See the details
12:00
Main stage
Stand up, sit down: The CS-leadership lightning debate
See the details
Interactive session
12:15
Main stage
From AI efficiency to revenue impact: Turning AI into a CS growth engine
See the details
12:45
Exhibition & networking
Lunch
See the details
13:45
Main stage
The proactive CS leader: Turning customer signals into action
See the details
14:15
Main stage
Build your leadership trajectory: From where you are to where you want to go
See the details
Interactive session
15:00
Exhibition & networking
Coffee break
See the details
15:30
Main stage
Panel | The AI trust mandate: Leading customers through a new era of data, security and transparency
See the details
16:15
Main stage
The future of CS leadership: What it takes to lead what's next
See the details
16:45
Main stage
Chairperson closing remarks
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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