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Event starts in:
280

days :

11

: hours :

6

minutes

14

until early bird prices end

January 27, 2027
Washington, D.C.

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What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:30
Main stage
Saving the renewal: The warning signs of downsell and churn - and what to do next
See the details
10:00
Main stage
From reactive to proactive: Building a customer success operating system
See the details
10:30
Exhibition & networking
Coffee break
See the details
11:00
Main stage
Fireside chat - The great divide: The impact of CS reporting structure on revenue growth
See the details
11:30
Main stage
The story behind the metrics: Turning customer data into customer understanding
See the details
12:00
Main stage
Interactive roundtable discussions
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel - Embedding customer-centricity into the heart of your organization
See the details
14:45
Main stage
Beyond onboarding: Where real success begins
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Redefining roles in customer success
See the details
16:15
Main stage
Unlocking your customer's story: An empathic approach to data analysis
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:30
Main stage
Saving the renewal: The warning signs of downsell and churn - and what to do next
See the details
10:00
Main stage
From reactive to proactive: Building a customer success operating system
See the details
10:30
Exhibition & networking
Coffee break
See the details
11:00
Main stage
Fireside chat - The great divide: The impact of CS reporting structure on revenue growth
See the details
11:30
Main stage
The story behind the metrics: Turning customer data into customer understanding
See the details
12:00
Main stage
Interactive roundtable discussions
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel - Embedding customer-centricity into the heart of your organization
See the details
14:45
Main stage
Beyond onboarding: Where real success begins
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Redefining roles in customer success
See the details
16:15
Main stage
Unlocking your customer's story: An empathic approach to data analysis
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:30
Main stage
Saving the renewal: The warning signs of downsell and churn - and what to do next
See the details
10:00
Main stage
From reactive to proactive: Building a customer success operating system
See the details
10:30
Exhibition & networking
Coffee break
See the details
11:00
Main stage
Fireside chat - The great divide: The impact of CS reporting structure on revenue growth
See the details
11:30
Main stage
The story behind the metrics: Turning customer data into customer understanding
See the details
12:00
Main stage
Interactive roundtable discussions
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel - Embedding customer-centricity into the heart of your organization
See the details
14:45
Main stage
Beyond onboarding: Where real success begins
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Redefining roles in customer success
See the details
16:15
Main stage
Unlocking your customer's story: An empathic approach to data analysis
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

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