SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Register

Event starts in:
47

days :

20

: hours :

10

minutes

3

until early bird prices end

January 28, 2026
Convene Hamilton Square
600 14th Street Northwest
Washington

View the
agenda

Sponsor

Download brochure

View full summit page

What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Sarah Bowe, Sr. VP, Customer Success, Spring Health
See the details
09:15
Main stage
Unlocking your customer's story: An empathic approach to data analysis
Gwen Radsch, CCO, YPulse
See the details
09:45
Main stage
Navigating the AI revolution: Guiding your customers through change and driving product adoption
Natalie Bradley, Sr Director, CS Practices and Offerings, GitHub
See the details
10:15
Main stage
Saving the renewal: The warning signs of downsell and churn - and what to do next
Alan Merenbloom, Director, Customer Success, Plume Design, Inc.
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Interactive roundtable discussions
Heather Jacobs, Director, Customer Success, AVI-SPL Symphony
See the details
12:15
Main stage
Fireside chat - Redefining roles in customer success
Tutu Adenle, Vice President Global CX, Success & Ops, Eventbrite
Vinod Kumar, VP, Customer Success, GAVS Technologies
See the details
12:30
Main stage
From fear to frontier: How Microsoft builds CS teams that thrive on the edge of innovation
Matthew Morrell, Director, Customer Success, Microsoft
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel - Embedding customer-centricity into the heart of your organization
Krista Crockett, Director, Customer Success, D2L
Margaret Sula, Director of Customer Experience, FirstDay Foundation
Sarah Bowe, Sr. VP, Customer Success, Spring Health
Brittany Casey, VP, Customer Success, Disco
See the details
14:45
Main stage
The great divide: The impact of CS reporting structure on revenue growth
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Fireside chat - From onboarding to ongoing impact: Rethinking retention through continuous value delivery
Stephanie Workman-Bolden, VP, Partner Success, Discovery Education
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
16:15
Main stage
Winning executive buy-in: Making the strategic ROI of CS your ticket to the executive table
See the details
16:45
Main stage
Chairperson closing remarks
Sarah Bowe, Sr. VP, Customer Success, Spring Health
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Sarah Bowe, Sr. VP, Customer Success, Spring Health
See the details
09:15
Main stage
Unlocking your customer's story: An empathic approach to data analysis
Gwen Radsch, CCO, YPulse
See the details
09:45
Main stage
Navigating the AI revolution: Guiding your customers through change and driving product adoption
Natalie Bradley, Sr Director, CS Practices and Offerings, GitHub
See the details
10:15
Main stage
Saving the renewal: The warning signs of downsell and churn - and what to do next
Alan Merenbloom, Director, Customer Success, Plume Design, Inc.
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Interactive roundtable discussions
Heather Jacobs, Director, Customer Success, AVI-SPL Symphony
See the details
12:15
Main stage
Fireside chat - Redefining roles in customer success
Tutu Adenle, Vice President Global CX, Success & Ops, Eventbrite
Vinod Kumar, VP, Customer Success, GAVS Technologies
See the details
12:30
Main stage
From fear to frontier: How Microsoft builds CS teams that thrive on the edge of innovation
Matthew Morrell, Director, Customer Success, Microsoft
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel - Embedding customer-centricity into the heart of your organization
Krista Crockett, Director, Customer Success, D2L
Margaret Sula, Director of Customer Experience, FirstDay Foundation
Sarah Bowe, Sr. VP, Customer Success, Spring Health
Brittany Casey, VP, Customer Success, Disco
See the details
14:45
Main stage
The great divide: The impact of CS reporting structure on revenue growth
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Fireside chat - From onboarding to ongoing impact: Rethinking retention through continuous value delivery
Stephanie Workman-Bolden, VP, Partner Success, Discovery Education
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
16:15
Main stage
Winning executive buy-in: Making the strategic ROI of CS your ticket to the executive table
See the details
16:45
Main stage
Chairperson closing remarks
Sarah Bowe, Sr. VP, Customer Success, Spring Health
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details
What's on
Main stage
Exhibition & networking
January 28
January 28
January 28
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
Sarah Bowe, Sr. VP, Customer Success, Spring Health
See the details
09:15
Main stage
Unlocking your customer's story: An empathic approach to data analysis
Gwen Radsch, CCO, YPulse
See the details
09:45
Main stage
Navigating the AI revolution: Guiding your customers through change and driving product adoption
Natalie Bradley, Sr Director, CS Practices and Offerings, GitHub
See the details
10:15
Main stage
Saving the renewal: The warning signs of downsell and churn - and what to do next
Alan Merenbloom, Director, Customer Success, Plume Design, Inc.
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Interactive roundtable discussions
Heather Jacobs, Director, Customer Success, AVI-SPL Symphony
See the details
12:15
Main stage
Fireside chat - Redefining roles in customer success
Tutu Adenle, Vice President Global CX, Success & Ops, Eventbrite
Vinod Kumar, VP, Customer Success, GAVS Technologies
See the details
12:30
Main stage
From fear to frontier: How Microsoft builds CS teams that thrive on the edge of innovation
Matthew Morrell, Director, Customer Success, Microsoft
See the details
13:00
Exhibition & networking
Lunch
See the details
14:00
Main stage
Panel - Embedding customer-centricity into the heart of your organization
Krista Crockett, Director, Customer Success, D2L
Margaret Sula, Director of Customer Experience, FirstDay Foundation
Sarah Bowe, Sr. VP, Customer Success, Spring Health
Brittany Casey, VP, Customer Success, Disco
See the details
14:45
Main stage
The great divide: The impact of CS reporting structure on revenue growth
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
Fireside chat - From onboarding to ongoing impact: Rethinking retention through continuous value delivery
Stephanie Workman-Bolden, VP, Partner Success, Discovery Education
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
16:15
Main stage
Winning executive buy-in: Making the strategic ROI of CS your ticket to the executive table
See the details
16:45
Main stage
Chairperson closing remarks
Sarah Bowe, Sr. VP, Customer Success, Spring Health
See the details
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
See the details

Useful links

Contact us

Privacy

made with Acara

Join the conversation