Summit recap
Customer Success Festival
Chicago 2023
Early bird sale ongoing
Save $200
Until July 5, 2024
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
Our Stats
15+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
What our
attendees say...
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“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Evolve your people, processes and technology as your business grows with a CS model that can scale efficiently while keeping your teams focused on high-impact work.
Scaling CS ops
Product Marketing Manager
Harness AI to drive growth while keeping trust, transparency and the customer at the center.
AI, revenue & customer trust
Product Marketing Manager
Accelerate the path from adoption to measurable customer outcomes using data to identify what drives value, remove friction and make customer impact visible across the business.
Customer value & time-to-value
Product Marketing Manager
Break down silos and position CS as a strategic driver of growth across the GTM organisation
Cross-functional GTM & expansion
Product Marketing Manager
Turn customer signals into earlier action, smarter decisions and fewer surprises using predictive data to spot risk, prioritise intervention and lead your team more proactively.
Predictive health scoring
Product Marketing Manager
Build the credibility and influence to make CS matter at the highest levels and become a respected voice across the business.
CS leadership & executive influence
Product Marketing Manager
Watch our past
summits while you wait
With a CSC Pro+ membership you get access to every session, from every summit, forever, plus a whole lot more.
A snapshot of
our speakers...
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Highlights
from last year
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