Organizations must balance analytics with a human touch to truly understand and meet customer needs. This session dives into the power of empathy and intuition as core components of a customer-centric culture that spans the entire organization. We'll explore how fostering these traits in teams—across every department—leads to deeper customer connections, more insightful decision-making, and sustained business growth. Learn practical strategies for embedding customer empathy and intuitive thinking into your company’s DNA, ensuring every function contributes to delivering exceptional customer experiences