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Aya
Harb
Director of Client Success
World Education Services
Ms. Harb leads the Business Development and Client Success team at WES, bringing her extensive experience and dedication to supporting institutional clients and enhancing customer satisfaction. Aya is a seasoned bilingual business development leader with over fourteen years of experience working with global executive leadership and boards in both public and private sectors. Prior to joining WES, Aya held a leadership role in Global Market Intelligence at S&P Global, where she provided strategic guidance to C-level executives from Fortune 500 companies, enhancing growth strategies and improving customer engagement across diverse industries.
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28 January 2026 11:15 - 12:00
Interactive roundtable discussions
In this networking roundtable session, attendees will have a chance to connect with fellow CS peers and learn from each other. Use this session to benchmark your team's best practices against other leading companies. Lead by expert speakers, each roundtable offers a discussion on a different topic - so you can choose what's most relevant to you. Discussion topics: - What 'great' looks like in CS: Accountability metrics - Human touch in a digital age: The unmatched value of soft skills in an AI-driven world - Managing client expectations when they misalign with the scope of service