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Brittany
Casey
VP, Customer Success
Disco
Brittany Casey, VP of Customer Success at Disco, brings over a decade of expertise in Customer Success and engagement programs. With a rich background in legal technology, particularly in contract AI, Brittany's professional journey is complemented by her personal life as a wife, a mother, an avid Halloween enthusiast, and a philanthropist serving as the Mid-Atlantic director for the second largest private St. Jude’s fundraiser to stop children’s cancer, 'Skeletons for St. Judes'. Her drive and leadership are further rooted in her history as an NCAA Division 1 athlete, underscoring her commitment to excellence.
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28 January 2026 14:00 - 14:45
Panel: Embedding customer-centricity into the heart of your organization
Being ā€œcustomer-firstā€ isn’t just a motto, it’s a mindset that must be embedded at every level of the organization, from the C-suite to cross-functional teams. In this panel, senior CS leaders will share how they’re championing customer-centricity as a company-wide priority, influencing executive decisions, and building partnerships with Product, Sales, Marketing, and beyond. You’ll hear how they coach their teams to lead with influence, equipping CSMs to advocate for customer needs and drive alignment across departments. Whether you're working to shift executive mindset or empower your team to be cross-functional change agents, this session will offer practical strategies to turn customer-centricity from a buzzword into a shared operating principle.