Name: Brittany Casey | Customer Success Summit | Washington, D.C.
Start: 2026-01-29T05:00:00.000Z
End: 2026-01-29T05:00:00.000Z
Location: TBA

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Brittany

Casey

Director, Customer Engagement

Docusign

Brittany Casey, Director of Customer Engagement at Docusign, brings over a decade of expertise in Customer Success and engagement programs. With a rich background in legal technology, particularly in contract AI, Brittany's professional journey is complemented by her personal life as a wife, a mother, an avid Halloween enthusiast, and a philanthropist serving as the Mid-Atlantic director for the second largest private St. Jude’s fundraiser to stop children’s cancer, 'Skeletons for St. Judes'. Her drive and leadership are further rooted in her history as an NCAA Division 1 athlete, underscoring her commitment to excellence.

29 January 2026 09:15 - 09:45

The human touch: Reinventing customer connections in a digital age

The paradox of connection has never been more evident as it is now, with all the emerging technologies. As digital interactions become the norm, the challenge of creating meaningful, authentic relationships with customers intensifies. In this keynote session, Brittany will explore why customer success-driven engagement programs are crucial in bridging this gap.