SpeakersAgendaWhy attendPartners
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartners
Locations ▼

Get invited

Register

Download brochure

Register

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Carol
Gersten
Senior Vice President, Customer Success
Elsevier
As a seasoned software executive, Carol has extensive experience in spearheading the post-sales customer journey across various industries and disciplines. Her expertise lies in seamlessly integrating professional services, customer success, account management, and enterprise implementations to deliver exceptional results. Carol thrives in driving outcomes, leveraging efficient processes, and inspiring high-performing teams through significant change management initiatives.
29 January 2026 13:30 - 14:15
Panel: AI and the next era of customer success - insights and innovation
As AI transforms industries, customer success is entering a new era of innovation. This panel session will explore how AI is revolutionizing customer success through automation, predictive analytics, and personalized customer journeys. We'll discuss key AI-driven insights that enable proactive support, deeper customer engagement, and smarter decision-making. By leveraging AI, CS teams can scale efficiently, drive customer retention, and unlock new growth opportunities, setting the stage for the future of customer-centric success.