Gwen is a North America Manager of Customer Success at Smartling, a Translation & Localization platform, and the former Chief Customer Officer at YPulse, a platform that makes keeping up with Gen Z and Millennials on a daily basis not only possible, but more efficient and effective. With expertise in customer experience, data-driven insights, and youth-focused research, she has led initiatives spanning survey design, online communities, ethnographies, and market analysis for leading brands. Gwen brings a unique ability to turn complex data into clear, actionable strategies that help organizations connect authentically with the next generation.