In this networking roundtable session, attendees will have a chance to connect with fellow CS peers and learn from each other. Use this session to benchmark your team's best practices against other leading companies. Lead by expert speakers, each roundtable offers a discussion on a different topic, intended to cater to the specific ways CS can differ across varying sales models - so you can choose what's most relevant to you. Discussion topics: - B2B: Navigating multi-stakeholder environments - Best practices for identifying and engaging with all key players in a client organization, from end-users to executive sponsors - B2G: Navigating bureaucracy - overcoming the challenges of multi-layered approval processes and a risk-averse culture within government organizations. - B2C: Personalization at scale - How to create tailored experiences for millions of users without a dedicated CSM for each one. -The evolution of CS: discussing the scope and future of the CS function