SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Register

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Heather
Jacobs
Director, Customer Success
AVI-SPL Symphony
Heather is a customer success and growth leader with over 20 years of experience helping organizations build lasting customer relationships and achieve measurable results. As Customer Success Director at AVI-SPL Symphony, she works with customers and MSP partners to drive adoption, retention, and long-term value. With a background in business development and dedication to customer success, Heather brings a unique perspective that bridges revenue growth with customer satisfaction, ensuring every partnership thrives.
Button
28 January 2026 11:15 - 12:00
Interactive roundtable discussions
In this networking roundtable session, attendees will have a chance to connect with fellow CS peers and learn from each other. Use this session to benchmark your team's best practices against other leading companies. Lead by expert speakers, each roundtable offers a discussion on a different topic, intended to cater to the specific ways CS can differ across varying sales models - so you can choose what's most relevant to you. Discussion topics: - B2B Directors+: Earning a seat at the table - showcasing CS value to internal stakeholders and executive teams - B2G: Navigating bureaucracy - supporting clients through times of budget uncertainty. - B2C: Personalization at scale - How to create tailored experiences for millions of users without a dedicated CSM for each one. -The evolution of CS: discussing the scope and future of the CS function