28 January 2026 14:45 - 15:15
Role evolution: Customer success teams driving and owning revenue
The role of customer success teams is rapidly evolving from a support-centric function to a strategic driver of revenue and growth. This presentation explores how customer success teams are taking ownership of revenue generation by fostering long-term customer relationships, identifying upsell opportunities, and reducing churn.
We will examine key trends, strategies, and tools that empower these teams to align with sales and marketing and build value-driven partnerships. Attendees will gain actionable insights to adapt to this shift and position their customer success teams as pivotal contributors to business success.