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Jasmine
Reynolds
Senior Enterprise Customer Success Manager
Pluralsight
Jasmine Reynolds is an award-winning Enterprise Customer Success Manager with a proven track record of driving customer retention, expansion, and engagement at scale. With a unique blend of data-driven strategy and a personal passion for delivering superior customer experiences, Jasmine has made a name for herself as a dynamic leader in the Customer Success field. Currently at Pluralsight Flow, Jasmine excels in leveraging data science principles to empower teams and unlock meaningful insights that drive customer outcomes. Her expertise lies in bridging the gap between strategy and execution, ensuring customers not only achieve but exceed their desired results.
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28 January 2026 14:45 - 15:15
Role evolution: Customer success teams driving and owning revenue
The role of customer success teams is rapidly evolving from a support-centric function to a strategic driver of revenue and growth. This presentation explores how customer success teams are taking ownership of revenue generation by fostering long-term customer relationships, identifying upsell opportunities, and reducing churn. We will examine key trends, strategies, and tools that empower these teams to align with sales and marketing and build value-driven partnerships. Attendees will gain actionable insights to adapt to this shift and position their customer success teams as pivotal contributors to business success.